Privacy Policy

SoilBeat Privacy Policy

Last Updated: 13 October 2026

This privacy policy describes the policy of SoilBeat B.V., Kralingseplaslaan 3, 3062 DA Rotterdam, Netherlands (email: info@soilbeat.com, phone: 06 12453430) regarding the collection, use, and disclosure of your information that we collect when you use our website (www.soilbeat.com) and our web and mobile applications (collectively, “the Service”).

This policy explains how we process personal data. Reading or using the Service does not itself constitute consent. Where a feature or processing activity requires consent, we request it separately.

We update this policy when our services or processing practices change. The date above identifies the current version. We will provide additional notice of material changes where required by applicable law.

Information We Collect

We will collect and process the following personal information about you depending on how you interact with our website or mobile app:

Profile Data: Name, email address, mobile number and organization. Account and service data may also include support correspondence, subscription and billing details, farm and field records, laboratory reports, observations, uploaded files, photographs, voice recordings and AI conversations. Agricultural records can contain personal data where they identify or relate to an individual. We receive this information from you and, where sharing is enabled, other authorized users.

• Mobile App Data: When using the SoilBeat mobile application, we may automatically collect diagnostic data (such as crash logs and app performance statistics) and device identifiers to ensure the app functions correctly and securely.

  
  

• Device Permissions: If our mobile app requires access to your device’s camera, photo gallery, or location to provide specific agricultural features, we will request your explicit permission within the app before accessing this data.

How We Use Your Information

We use the information we collect about you for the following purposes:

• Marketing and promotion

• Customer support

• Administrative information

• Targeted advertising

• Customer order management

• Site and mobile app protection

Account administration, subscription management and service delivery are processed where necessary to perform our agreement with you. Support, service improvement, fraud prevention and security may rely on our legitimate interests, subject to your rights. We process records required by law to meet legal obligations. Where consent is required for optional marketing, tracking or third-party AI processing, we request it separately. Website marketing and analytics are distinct from processing agricultural records to deliver customer-requested features; the marketing purposes above do not authorize use of workspace records for advertising.

Account and Data Deletion

You have the right to request the deletion of your account and any associated personal data. We provide multiple ways for you to do this:

• In-App Account Deletion: Where available, use the Delete account option in your profile in the mobile application. If the option is unavailable, contact info@soilbeat.com.

  
  

  
  

• Web / Email Request: You can also request the deletion of your account and associated data at any time by sending an email to info@soilbeat.com.

Account closure and deletion of underlying records are separate processes. Closing an account does not necessarily erase every associated record immediately. We assess requests to erase personal data in accordance with applicable law and explain any information that must be retained, for example for legal obligations or legal claims. Records shared with another customer may also be subject to that customer’s responsibilities. Contact info@soilbeat.com to request erasure or clarification of the data that remains.

How We Share Your Information

We share personal data where necessary to provide the Service, enable the sharing you request, meet legal obligations or carry out processing for which we have an applicable legal basis. Recipients may include:

• Advertising services

• Legal entities

• Analytics

• Data collection and processing

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to keep it longer than necessary to achieve the said purpose.

We may also disclose your personal data for the following: (1) to comply with applicable law and regulations, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates third-party rights. If the Service or our company is merged or acquired by another company, your information will be one of the assets transferred to the new owner.

Data Retention

Retention depends on the purpose and type of record. We retain account and service information for as long as needed to provide the Service and handle support; billing and legal records may need longer retention to meet legal obligations or handle claims. Customer workspace records are also subject to the applicable customer agreement and lawful instructions. Account closure does not by itself confirm erasure of all workspace data or any retained copies. Contact info@soilbeat.com for the retention criteria and deletion status applicable to your records. Information that has been irreversibly anonymised may be retained longer.

Your Rights

Depending on the law that applies, you may have the right to access and rectification or deletion of your personal data or to receive a copy of your personal data, to restrict or to object to the active processing of your data, to ask us to share (port) your personal data information to another entity, withdraw any consent you have given us to process your data, a right to file a complaint with a legal authority, and any other rights that may be relevant under applicable law.

To exercise your rights, write to info@soilbeat.com. We may ask for information needed to verify your identity. We normally respond within one month; if an extension is permitted, we explain it within that period. You can object to direct marketing or withdraw consent by contacting us. You also have the right to complain to a supervisory authority, including the Dutch Autoriteit Persoonsgegevens. Where a customer controls the personal data, we assist that customer with your request.

If information needed to provide a particular service is not supplied, that service may be unavailable. Withdrawing consent does not affect processing already carried out lawfully, and does not automatically stop processing based on another applicable legal basis.

Cookies, etc.

Cookies and similar technologies may support website functionality, measurement and marketing. Where consent is required for non-essential tracking, your choice must be obtained separately from accepting this privacy policy. Contact info@soilbeat.com for information about the technologies used and how to manage your choices.

Security

We use technical and organizational measures intended to protect personal data against unauthorised access, loss, misuse and alteration. The application includes sign-in authentication and permission checks associated with farm ownership and accepted sharing. No system can guarantee absolute security. Contact info@soilbeat.com to discuss the security requirements of your proposed use, including hosting, access, AI processing and data handling. We provide a mutual NDA before exchanging confidential agronomic methods, formulas or commercial information. An NDA is separate from technical safeguards and any applicable data-processing agreement.

Third-Party Links & Use of Your Information

Our Service may contain links to other websites that are not operated by us. This privacy policy does not cover the privacy policy and practices of third parties, including those who operate a website or service accessible through a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

We use PropelAuth for authentication and account access. Analytics services such as PostHog may process usage events and identifiers to help us understand performance and service use. These functions have different purposes: authentication is needed for account access, while consent requirements for optional tracking are assessed separately. Contact info@soilbeat.com about the providers and choices applicable to your use.

Third-Party AI Services

Use of Third-Party Artificial Intelligence SoilBeat integrates Anthropic and Google services for AI-assisted features, including document interpretation, agronomic conversations and, for Google speech services, voice processing. Depending on the feature, information sent can include prompts, selected farm and crop context, laboratory reports, uploaded documents, conversation history, recordings or transcripts. This may include personal data contained in those materials. Please avoid supplying personal or confidential information that is unnecessary for the task, and only share information you are authorized to use.

The application includes a separate consent step for third-party AI features. A privacy policy alone is not that consent. AI providers’ processing, retention and training restrictions depend on the service, account configuration and applicable agreement. Restrictions on model training do not mean that no data is retained. Contact info@soilbeat.com before supplying sensitive material if you need confirmation of the provider, processing location, retention or contractual protections applicable to a particular feature. AI-assisted outputs require professional review before they are used as agronomic advice.

Your Role and Our Role

SoilBeat B.V. is responsible for processing personal data for its own account administration, website operations and business communications. When we process personal data in a customer’s workspace on that customer’s behalf, the applicable customer agreement and data-processing terms govern that processing. Customers are responsible for having a lawful basis to supply and share personal data. A mutual NDA protects agreed confidential exchanges; it does not replace a data-processing agreement.

International Processing

Third-party services may process information outside the European Economic Area. Such transfers require an applicable transfer mechanism and safeguards under data-protection law. Contact info@soilbeat.com for the recipient and transfer information applicable to your use, and to request information about the relevant safeguards.

Privacy Questions and Complaints

If you have any questions or concerns about the processing of your information that is available to us, you can send an email to our complaints officer: SoilBeat B.V. Kralingseplaslaan 3, 3062DA Rotterdam, Netherlands Email: info@soilbeat.com

We will address your concerns in accordance with applicable law.